Common questions about our auctions.

First
Time
Bidders

Who can participate in an auction?

Our auctions are open to the general public and everyone is welcome to bid.

How do I participate in an auction?

Danbury Global conducts auctions in three different ways. The mode for each individual auction will be specified.

  • Live on site – registration is held at the auction site and coincides with the preview and inspection date. To register you will need to provide a refundable $1,000 deposit through MasterCard, Visa, cash, or debit.
  • Live webcast – registration is through Bidspotter.com. Sign up is required for each auction. To register you will need to provide a refundable $1,000 deposit through MasterCard or Visa
  • Timed online – registration is through Bidspotter.com. Sign up is required for each auction. To register you will need to provide a refundable $1,000 deposit through MasterCard or Visa
Can I view & inspect items before an auction?

Yes. Danbury Global auctions are conducted at different locations, therefore we will provide the address (with map) to preview and inspect lots, along with the specific date. Also, for most of our auctions, you can also schedule a private viewing appointment.

Are items sold with a warranty or guarantee?

We do not provide a warranty or guarantee on the equipment / items being sold at auction, however we do provide the opportunity to inspect all items before bidding.

Why is a deposit needed?

Credit cards are pre-authorized for $1000 as security for the auctioneer and to protect clients from bogus bidders driving up bids. All bids won at auction are a contractual commitment to buy.

What is a buyer’s premium?

A buyer’s premium is a fee added to the winning bid, by the auctioneer, to cover sales costs.

Timed
Online
Auctions

What is the difference between a Live Auction with Webcast and a Timed Online Auction?

Timed online auctions take place without an auctioneer calling the sale. Each lot can be bid on for a defined time period. At the end of this period, the bidder who has submitted the highest bid wins the lot.

Live auctions with webcast are auctions broadcast online in real-time and conducted simultaneously with the traditional based, live on-site auction. You can bid at the auction site (register on site) in person or over the internet (register on Bidspotter) in real time. Live audio feeds and lot photographs relay the auction as it unfolds.

*Avoid Delays – Register on Bidspotter at least 4 days prior to the auction start date.

Why is the preview and inspection date for Timed Online Auctions after it starts?

You asked and we listened. As timed auctions run over a period of days, our clients requested that the preview / inspection day be held the day before the auction closes. Rest assured, you will have ample opportunity to bid on items before they close.

For timed online auctions, what does “first lot ends” mean?

In a timed online auction, each lot has a separate individual countdown timer as to when the bidding will end on that item. ‘First lot ends’ denotes the time that the first lot of the auction will close and the auction will continue with each lot thereafter.

How do I know if my online bids were successful?

Once all bidding is completed and the auction has closed, Danbury Global will email online bidders an invoice for items won, along with the payment and pick up details. It is important to provide an accurate email address for each auction.

In a timed online auction, can the end time of a lot change?

Timed online auctions on Bidspotter.com have an auto extension capability. If a bid is placed in the last 10 minutes of the defined timed period, the time remaining on that lot automatically extends to 10 minutes. The defined time period extends to 10 minutes for any bid received thereafter.

Payment
& Pickup

How and when do I pay for items?

Specific cash out dates (in other words, the date full payments are required) is provided for each auction. Payments are made using the following methods and can be made at the location site for each individual auction.

  • Visa / MasterCard – for amounts up to $5000
  • Certified Cheque / Draft – for amounts up to $10,000
  • Debit, Wire Transfer, Cash – There is No Limit

*Specifics on, to whom certified cheques and drafts are made out to, will be provided for each individual auction.

What happens to my deposit after the auction?

One of two things will happen;

  • If no bids are won, the deposit is refunded the same day, once the auction is over
  • For winning bidders, the deposit is not automatically applied toward your invoice balance. At the time of payment inform us of your preferred method of payment, even if the balance is less than the deposit amount.
I'm not from Canada, how do I get the tax refunded?

The HST tax will be reimbursed by Danbury Global once proof is given that the items have been exported, by providing us with a copy of the customs clearance and bill of lading. This documentation must be provided to us, with Danbury Global’s confirmation of receipt, within (30) days of the auction.

Where and how do I pick up my items?

The site for each auction is a temporary location, therefore pick up deadlines must be honoured to avoid incurring additional costs.

As the registered buyer you can collect your items within the time frames provided, once you have paid for them in full. Anyone else picking up items on your behalf, must provide the site staff with a copy of the fully paid invoice.

The address and the map that is provided for the preview and inspection of each specific auction, is the same address for pick up.

Generally forklift and/or pump truck assistance is not available on site. If these services are available through Danbury Global, additional fees may apply.

Manpower for manual lifting or packaging of items is never provided. All items are sold ‘AS IS, WHERE IS’. The winning bidder must provide their own packing materials or hire a third party contractor.

Why can’t your staff assist with the loading of my items?

For insurance purposes our staff are not authorized to assist in the moving or loading of your purchases. Danbury Global will not risk damaging any equipment or items won, or risk damage to your vehicle.

All items are sold ‘AS IS, WHERE IS’– Therefore you must be able to remove all your items. Please consider this prior to bidding.

Can I hire my own machinery movers?

Information on third party rigging, movers and packers is provided for each individual auction. This list is provided as a courtesy to potential purchasers, and Danbury Global has no affiliation with any of the third-party companies.

Requirements for removing your own heavy equipment: if you want to handle your own rigging or contract a rigging company, you must submit the following before they commence any work: PLPD TO $2,000,000 with Danbury Global being named as an additional insured at the specific removal location. WSIB clearance certificates and a copy of forklift operator license must also be provided.

Still need help? Call or Email us.

For any other questions, please write us here or call us at +1 (416) 630-5241

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